
Testimonials
Hospitality PLCAt every stage of planning and implementation of our payment solution, FIS were able to provide the right advice
24/7 support

Our Technical Service Desk operates 24/7 from two separate, secure FIS sites in the UK, to ensure business continuity.
Highly trained and experienced Technical Analysts are responsible for system monitoring, call logging, ticket allocation, fault resolution and incident management. They receive additional support from the FIS System Support Teams.
System Availability
FIS retail payments host availability during the last 12 months has been >99.99%. This service availability includes all system maintenance and upgrade activity.
Service monitoring
There are several levels of monitoring across our technical architecture which allow our 24/7 Operators to take pro-active, preventative measures to ensure continuity of service as well as ensuring swift response and resolution times if an issue arises.
The FIS Payment Gateway, further information:
- Introduction
- Key service elements
- Multichannel
- Technical infrastructure
- PCI DSS
- Web-enabled Reporting
- Cardholder Present solutions
- Card Not Present solutions